What is the delivery time for my order?
At Ardrico, every piece of jewelry is handled with care. After your order is placed, it goes through a preparation and quality-check process to ensure it meets our standards before shipping.
Once dispatched, the average delivery time is 7–10 business days. Please note that delivery times may vary slightly due to high demand or carrier processing times.
What should I do if I haven’t received my order yet?
In most cases, orders arrive within the expected delivery timeframe. Occasionally, minor delays may occur due to shipping carriers or increased order volume.
If your order has not arrived after the stated delivery period, please contact us at info@ardrico.com. Our support team will be happy to check the status of your shipment for you.
My order arrived incomplete. How is that possible?
Some orders may be shipped in multiple packages, especially when they contain multiple items. If an item is missing, it usually arrives within 2–3 business days after the first delivery.
If your order still appears incomplete after that time, please contact our support team and we will assist you promptly.
Can I return or exchange my jewelry?
Yes. You may return your order within 14 days of receipt, provided the jewelry is unused, unworn, and in its original condition and packaging.
Please note that certain items may be excluded from returns for hygiene or safety reasons, as stated in our Terms & Conditions. To initiate a return, simply contact our customer support team.
What are the shipping costs?
We offer free standard shipping on most orders.
From time to time, we run special promotions where complimentary or discounted items are included. In some cases, a small shipping fee may apply to cover handling and logistics costs. Any applicable shipping costs are always clearly shown at checkout.
Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking number by email, allowing you to follow your package until it reaches you.
Is Ardrico jewelry suitable as a gift?
Absolutely. Ardrico jewelry is often chosen as a thoughtful and meaningful gift. Each order is carefully packaged to ensure it arrives in perfect condition, whether for yourself or someone special.
How can I contact customer support?
Our customer support team is always happy to help. You can reach us at info@ardrico.com, and we aim to respond within 24–48 hours.
