What is the delivery time for my order?
At Ardrico, every order is handled with care. After your order is placed, it goes through a preparation and quality-check process to ensure it meets our standards before shipping.
Most orders arrive within 7–10 business days. We process every order as quickly as possible so you receive it without delays.
What should I do if I haven’t received my order yet?
In most cases, orders arrive within the expected delivery timeframe. Occasionally, minor delays may occur due to shipping carriers or increased order volume.
If your order has not arrived after the stated delivery period, please contact us at info@ardrico.com. Our support team will be happy to check the status of your shipment for you.
My order arrived incomplete. How is that possible?
Some orders may be shipped in multiple packages, especially when they contain multiple items. If an item is missing, it usually arrives within 2–3 business days after the first delivery.
If your order still appears incomplete after that time, please contact our support team and we will assist you promptly.
Can I return or exchange my order?
Yes. You may return your order within 14 days of receipt, provided the item is unused and in its original condition and packaging.
Please note that certain items may be excluded from returns for hygiene or safety reasons, as stated in our Terms & Conditions. To initiate a return, simply contact our customer support team.
What are the shipping costs?
We offer free worldwide shipping on all orders.
Please note: return shipping costs are the responsibility of the customer.
Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking number by email, allowing you to follow your package until it reaches you.
Are your products suitable as a gift?
Absolutely. Our products are often chosen as thoughtful gifts. Each order is carefully packaged to ensure it arrives in excellent condition, whether for yourself or someone special.
How can I contact customer support?
Our customer support team is always happy to help. You can reach us at info@ardrico.com, and we aim to respond within 24–48 hours.
