At Ardrico Jewelry, we want you to feel confident and satisfied with your purchase. If for any reason you are not completely happy with your order, you may request a return under the conditions outlined below.
Returns
You may return your order within 14 days of receiving it, provided that the item is unused, unworn, and in its original condition and packaging.
To initiate a return, please contact our customer support team at info@ardrico.com within 14 days of delivery. We will provide you with further instructions on how to return your item.
Please note:
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Return shipping costs are the responsibility of the customer.
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Items that show signs of wear, damage, or use may not be eligible for a refund.
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Certain items may be excluded from returns for hygiene or safety reasons, as stated in our Terms & Conditions.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 5 business days. The refunded amount will be issued to the same payment method used for the original purchase, unless expressly agreed otherwise. No additional fees will be charged for processing the refund.
Please note that for credit card payments, it may take additional time for the refunded amount to appear on your statement, depending on your card issuer or billing cycle.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, we recommend returning your original purchase and placing a new order.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us at info@ardrico.com within 48 hours of receiving your package. Include a clear description of the issue along with at least one clear photo.
Once confirmed, we will arrange a free replacement at no additional cost.
Questions?
If you have any questions about our Returns & Refund Policy, feel free to contact us at info@ardrico.com. Our support team is happy to help.
